Shipping Policy

At INNOVATECOM LLC, we aim to provide a seamless and enjoyable shopping experience, including clear guidelines on our shipping procedures. Please review our Shipping Policy carefully for important information.

1. Processing and Handling Time

We understand the importance of receiving your orders promptly. Our standard handling time is 2 business days, excluding weekends and holidays. Please note that the handling time does not include the shipping time.

2. Shipping Options

We offer various shipping options to accommodate your preferences and delivery needs. During the checkout process, you will have the opportunity to select the shipping method that best suits you.

3. Shipping Times

The estimated shipping times provided are as follows:

  • Standard Shipping (Within the US): 3 to 5 business days after the handling time.
  • International Shipping: Shipping times for international orders may vary depending on the destination. Please refer to the checkout page for estimated delivery times.

Please bear in mind that shipping times may vary depending on your location, product availability, and unforeseen circumstances. While we make every effort to meet these estimates, we cannot guarantee specific delivery dates.

4. Shipping Costs

Shipping costs are determined based on the weight and dimensions of the items in your order, as well as your shipping destination. You can view the shipping costs during the checkout process before finalizing your purchase.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your delivery.

6. International Shipping

We are pleased to offer international shipping to customers outside the United Kingdom. When selecting international shipping, please be aware of any potential customs duties or taxes that may apply in your country. These fees are the responsibility of the recipient.

7. Shipping Delays

While we strive for timely delivery, certain factors beyond our control, such as weather conditions and carrier delays, may lead to shipping delays. We appreciate your understanding in such cases.

8. Order Inquiries

If you have any questions or concerns regarding your order’s shipping status, please contact our customer support team at contact@innovat-ecom.com or call +1 606-254-2228 . We are here to assist you.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

10. Returns Due to Shipping Issues

If your order experiences significant shipping issues or is lost in transit, please contact us, and we will work diligently to resolve the issue promptly. Refer to our Return and Refund Policy for further details.

Thank you for choosing INNOVATECOM LLC. We value your trust and look forward to serving you while providing reliable and efficient shipping services, including international shipping.